Customer Complaints

Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Complaints Manager using any of the following methods:

Richard O’Neill
Duncan Clark Insurance Brokers Ltd
Centurion House 135-142, London Road,
St Albans, AL1 1PQ

By telephone 01727 852299
By email – Richard@dcib.co.uk

The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

  • Calling their consumer helpline on: 0800 0 234 567 (free for people phoning from a "fixed line"), or 0300 123 9 123 (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
  • Writing to them at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
  • Emailing: complaint.info@financial-ombudsman.org.uk

Further detailed information about the FOS, including a description of eligible complainants, can be found:

  • In our Client Complaint Procedure.
  • In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website.
  • On the Financial Ombudsman website: http//www.fos.org.uk

Get in touch with our dedicated team today on:

01727 852299

insurance@dcib.co.uk

2nd Floor, Centurion House
136-142 London Road
St Albans, Herts, AL1 1PQ

For Professional Indemnity please email piinsurance@dcib.co.uk